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TERMS OF USE

LAST MODIFIED ON March 5, 2024

Important: Please read this agreement carefully before continuing to use this software and any associated websites.

Section 22 of this Terms of Use contains a binding arbitration clause and class action waiver. If you live in the United States or Canada, this Section affects your rights about how to resolve disputes that you may have with us. Please read it carefully.

Photosensitivity Warning:

This software contains sequences of rapidly flashing lights and patterns which may affect users with photosensitive epilepsy or other photosensitive conditions. User discretion is advised.

If you or someone you know has an epileptic condition or has had seizures of any kind, consult your physician prior to using this software.

  • If you experience dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, any involuntary movement, or convulsions while using the software, IMMEDIATELY discontinue use and consult a doctor.
  • Use it only in a well-lit room and take regular breaks.
  • Avoid using this software when you are tired or need sleep.

By using this software, you acknowledge and accept the risks related to photosensitive triggers and agree that TerraZero is not liable for any health reactions that may occur as a result of using this software product.

This Terms of Use (the “Agreement”) applies to the TerraZero platform and any associated mobile applications, software, and websites (together, the “Service”), provided by TerraZero Technologies Inc. (“TerraZero”).

1. Acceptance of Terms

By continuing to use the Service, you agree as follows:

  • 1.1. You understand and intend that this Agreement is a legally binding agreement and the equivalent of a signed, written contract;
  • 1.2. You will use the Service in accordance with applicable laws and regulations and in accordance with the terms and conditions in this Agreement as it may be amended by TerraZero from time to time; and
  • 1.3. You understand, accept, and have received this Agreement and its terms and conditions, and acknowledge and demonstrate that you can access this Agreement.

If you do not agree with the terms and conditions in this Agreement, please discontinue all further use of the Service. By using the Service, you agree to all terms of this Agreement. This Agreement may only be revised in writing by TerraZero, or by TerraZero’s publication of a new version on the Service. By continuing to use the Service after the publication of a new version of this Agreement, you hereby agree to the terms of the new version.

Certain portions of the Service allow for the purchase of subscriptions and other paid portions of the Service, and the posting of certain branded content, which are covered by our Subscriber Terms, below. The Subscriber Terms are hereby incorporated into this Agreement by reference.

2. TerraZero’s License to You

TerraZero grants you a single, non-exclusive, non-transferable and limited personal license to access and use the Service. This license is conditioned on your continued compliance with the terms and conditions in this Agreement. You may not rent, lease, lend, sell, transfer, redistribute, or sublicense the Service and, if you sell or otherwise transfer a device on which any part of the Service is installed to a third party, you must remove the Service from such device before doing so. You may not copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Service, any updates, or any part thereof.

Apple Users: For users who accessed the Service through the Apple App Store, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, the above license is limited to usage on any Apple-branded products that you own or control, and only as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions located at https://www.apple.com/legal/internet-services/itunes/us/terms.html. However, the Service may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

3. Messages from TerraZero

You understand that you may receive business-related communications from TerraZero through the Service or through email, such as product and other announcements, and administrative notices. You agree that these communications are not “unsolicited commercial email advertisements” and you agree to receive them.

Marketing-related email messages will be accompanied by instructions for opting out.

4. Your Account

4.1. Account Creation. You need to register for an Account to use the Service (your “Account”), which you can do for free by signing up on the Service. You may only create an Account if you are at least 18 years old or the age of majority in your jurisdiction. Certain portions of the Service will be restricted to users who are over the age of 21, as well. You are solely responsible for the activity that occurs on your Account. You agree to keep your Account and devices secure and to notify TerraZero immediately of any breach of security or unauthorized use of your Account. You acknowledge and agree that you may only create one Account – users who are found to have created multiple Accounts may have their Accounts suspended or terminated, at TerraZero’s sole discretion.

4.2. Accurate Information. When creating your Account, you promise to provide accurate information related to your Account. You promise to keep this information updated so that it is accurate at all times.

4.3. Suspension of Accounts. TerraZero may, at our sole discretion, suspend or terminate your Account or your access to the Service should your conduct, in our sole determination, fail to conform with this Agreement or for any other reason.

4.4. Your Username. TerraZero may force you to change any of your screen names if (i) it is the name of another person, with the intent to impersonate that person, (ii) it incorporates the rights of a third party without appropriate authorization, or (ii) TerraZero deems it unacceptable by community standards, at TerraZero’s sole discretion.

4.5. Account Privacy. You agree that there is no expectation of privacy in connection with your interactions with other users in and through the Service. You further agree that the contents of any messages or other communication sent from your Account, whether in or through chats, forums, direct user-to-user communication, or by other means, may be accessed, reproduced, or distributed by TerraZero as it sees fit. TerraZero will fully cooperate with law enforcement and other governmental entities in policing the content of the Service.

4.6. No Account Purchases and Transfers. You may not buy, sell, give, or trade any Account, nor attempt to buy, sell, give, or trade any Account. TerraZero owns, has licensed, or otherwise has rights to all the content that appears in-Service, including Accounts.

5. Third-Party Platforms

Even though you may have purchased or licensed the Service through a third-party platform, such as the Apple App Store, the Google Play Store, and others (each, a “Third-Party Platform”), none of the Third-Party Platforms or their owners are a party to this Agreement and they have no obligations to you in connection with the Service. Each Third-Party Platform may have their own separate terms that you must agree to in order to access and use the Service.

6. Your License to TerraZero; Your Conduct

6.1. Your Content. Any communications or material of any kind that you email, post, or otherwise transmit to TerraZero or the public on or using the Service, including chat, emails, comments, photos and images, voice recordings, data, questions, or suggestions are known as your “Content.” TerraZero does not own your Content. By posting Content, you represent (i) that you are the owner of the Content or have all of the necessary rights to share them, and (ii) give TerraZero permission to use, re-use, copy, adapt, abridge, amend, distribute, modify, translate, publish, perform, display, develop, reproduce, communicate to the public and to make your Content otherwise available in any form and by any media (whether now known or hereafter devised), including through any on-demand or broadcast service, whether on a commercial or non-commercial basis anywhere in the world, including the right to incorporate any suggestions or feedback into the Service as new or updated features, without limitation.

6.2. Conduct Policy. You are responsible for your conduct as a user of the Service. You agree that you will not engage in conduct (including the sharing of Content) which:

  • is threatening, bullying, defamatory, abusive, obscene, extremely violent, lewd, sexually provocative or suggestive, pornographic, or which in any manner could give rise to any civil or criminal liability under applicable law;
  • is or could be taken as slurs, hate speech, or attacks on individuals or groups on the basis of race, color, gender, age, religion, national origin, disability, sexual preferences, or gender identity;
  • constitutes spam (sending the same message multiple times or to multiple people, or sharing or sending the same content multiple times, will be treated as spam);
  • is a solicitation or advertisement for any lewd or inappropriate personal conduct, commercial product, or activity;
  • encourages or constitutes behavior that does not support a safe and comfortable environment for all users, which conduct may include but not be limited to bullying, vigilantism, engaging in any conduct or activity that is threatening, harmful, harassing, abusive, vulgar, hateful, defamatory, lewd, sexually provocative, suggestive, or explicit, inflammatory, profane, racially or ethnically objectionable or discriminatory, or in any manner encourages inappropriate, disrespectful, abusive, or unlawful conduct or otherwise makes the Service an uncomfortable experience for anyone;
  • restricts, inhibits, or discourages any other user from using the Service;
  • hacks, modifies or otherwise makes use of automation software (bots) or any other unauthorized third-party software designed to modify the Service experience;
  • violates any local, state, federal or international laws or gives rise to civil liability;
  • violates or infringes any third-party rights (including but not limited to copyright, trademark, rights of privacy or publicity, defamation or any other proprietary right);
  • imposes an unreasonable or disproportionately large load on the Service or otherwise interferes with the Service;
  • is a “chain letter,” or constitutes “junk mail”;
  • specifies or claims that that you are affiliated with TerraZero when you are not, including without limitation an “Administrator,” “Moderator,” or any other employee or agent of TerraZero;
  • requests login information from other users;
  • “spoofs” (use of any means to disguise your online identity or alter original attribute information, including, but not limited to duplicate accounts);
  • uses or possesses programs to “crack” the Service or other Internet security tools;
  • contains, or uploads files that contain, viruses, Trojan horses, worms, corrupted files or data, or any other similar software or programs that may damage or inhibit the operation of the Service; or
  • anything else that TerraZero, in its sole determination, deems offensive or harmful to the Service or to TerraZero’s integrity or business.

6.3. Offensive or Objectionable Content. You acknowledge and agree that while using the Service, you may encounter offensive, objectionable, or inappropriate content. TerraZero does not endorse, control, or take responsibility for such content. You agree that TerraZero is not liable for any damages or harm arising from the presence, accuracy, or use of any such offensive or objectionable content. If you come across any offensive or objectionable content while using the Service, we encourage you to report it to TerraZero by contacting us through the designated reporting mechanisms available within the Service. TerraZero will make reasonable efforts to review and address reported content in accordance with our policies and procedures. However, TerraZero does not guarantee that all reported content will be removed or action will be taken.

By accessing and using the Service, you accept that TerraZero is not liable for any offensive or objectionable content encountered during your use of the Service, and you agree to report any such content through the designated reporting mechanisms provided by TerraZero.

7. Virtual Items

Virtual goods, downloadable content, and virtual “tokens” or currency (collectively, “Virtual Items”) may be offered for purchase or otherwise earned through the Service. Your election to make a purchase with real currency will be an offer to TerraZero to purchase at the prices and on the terms set forth on the Service. You agree that you have no right or title in or to any Virtual Items. TerraZero does not recognize any purported transfers of Virtual Items outside of the Service, or the purported sale, gift, or trade in the “real world” of anything that appears or originates in the Service. You may not sell Virtual Items for “real” money, or exchange those Virtual Items for value outside of the Service. To be clear, Virtual Items have no real-world value (monetary or otherwise) and are licensed, not owned. Virtual Items should not be used or treated as real-world currency. Virtual Items may expire after a certain period, as determined by TerraZero at its sole discretion. TerraZero reserves the right to modify or eliminate Virtual Items at any time, without prior notice to you. Unless required by law or otherwise specified on the Service, all sales of Virtual Items are final when the transaction has been processed and no refunds will be given. Any violation of these terms may result in actions taken by TerraZero, including, but not limited to, account suspension or termination. You will not receive any compensation for unused Virtual Items when your account is closed, whether voluntarily or involuntarily.

8. Merchandise

Certain portions of the Service allow for the purchase of physical merchandise from third-party merchants (“Merchants”) who have branded locations and storefronts on the Service. By making a purchase through the Service, you acknowledge and agree that TerraZero is not responsible for any aspect of the purchase, including but not limited to customer service, fulfillment, refunds, returns, and any disputes related thereto. All such matters are solely between you and the Merchant. You further acknowledge and agree that TerraZero does not endorse, warrant, or guarantee the quality, safety, or legality of any merchandise sold by Merchants through the Service. Any issues or disputes regarding the merchandise should be directed to the Merchant. TerraZero disclaims all liability for any damages, losses, or expenses incurred as a result of any transactions or interactions with Merchants through the Service. You agree to release TerraZero from any and all claims, demands, and damages arising out of or in connection with such transactions or interactions. It is your responsibility to review and comply with the terms and conditions, policies, and practices of the Merchant before making any purchase. TerraZero is not responsible for any representations, warranties, guarantees, or conditions made by the Merchant. By making a purchase through the Service, you acknowledge and accept that any personal information provided during the purchase process may be shared with the Merchant for the purpose of fulfilling your order and processing payment.

9. Support Services

TerraZero may, in its sole discretion, provide you with customer and technical support services related to the Service (“Support Services”). TerraZero is not required to provide Support Services unless otherwise required by applicable law. No failure to provide, or to continue to provide, Support Services will be a default of TerraZero under this Agreement. Any supplemental software code provided to you as part of the Support Services will be treated as part of the Service, and as between you and TerraZero will be and remain the sole property of TerraZero and will be subject to the terms and conditions of this Agreement. TerraZero customer support may be reached by contacting us at contact@terrazero.com. None of the Third-Party Platforms or their owners have any obligation whatsoever, under any circumstances, to provide Support Services with respect to the Service. You agree that you will look solely to TerraZero in connection with Support Services.

10. Modification, Termination, and Monitoring of the Service

TerraZero reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part of the Service) with or without notice at any time. You agree that TerraZero will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service. TerraZero reserves the right to monitor use of the Service to determine compliance with this Agreement, as well as the right to edit, refuse to post, or remove any Content, information, or materials, in whole or in part, at our sole discretion. We reserve the right to refuse access to the Service to anyone, or terminate any Account, for any reason, at any time. TerraZero may monitor your Content and other communications to evaluate the quality of service you receive, your compliance with the Agreement, the security of the Service, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which TerraZero or its affiliates or agents monitor your Content and other communications and enforces or fails to enforce the terms of the Agreement. In no event will TerraZero or any of its affiliates or agents be liable for any costs, damages, expenses, or any other liabilities incurred by you as a result of monitoring activities by TerraZero or its affiliates or agents.

11. Security of Data Transmission and Storage

Electronic communications using the Service may not always be encrypted. You acknowledge that there is a risk that data, including email, electronic communications, and personal data, may be accessed by unauthorized third parties when communicated between you and TerraZero or between you and other parties. Additionally, your communications and Content on the Service may be publicly available to other parties. TerraZero and its affiliates and agents are permitted, but not obligated, to review or retain your Content and other communications.

12. Hyperlinks

The Service may contain links to other sites and software applications, including through display advertisements (the “Linked Services”). TerraZero does not control the Linked Services, and TerraZero and its affiliates and agents make no representations whatsoever concerning the content, accuracy, security or privacy of those Linked Services. The fact that TerraZero has provided a link to an external location is not an endorsement, authorization, sponsorship, or affiliation with respect to such Linked Services, its owners, or its providers. There are risks in using any information, software, or products found on the Internet, and TerraZero cautions you to make sure you understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet. You agree that under no circumstances will you hold TerraZero or its affiliates or agents liable for any loss or damage caused by use of or reliance on any content, goods, or services available on Linked Services.

13. Trademarks and Copyrights

The Service is owned by TerraZero and is protected by United States copyright laws and international treaty provisions. All Service content, trademarks, services marks, trade names, logos, and icons are proprietary to TerraZero or are used under license from a third party. Nothing contained in the Service should be seen as granting any license or right to use any trademark displayed in the Service without the written permission of TerraZero or such third party that may own the trademarks displayed in the Service. Your use of the trademarks displayed in the Service, or any other content in the Service, except as provided in this Agreement, is strictly prohibited. Intellectual property displayed through the Service is either the property of, or used with permission by, TerraZero. You are prohibited from using or authorizing the use of this intellectual property unless specifically permitted under the Agreement. Any unauthorized use of this intellectual property may violate copyright laws, trademark laws, the laws of privacy and publicity, or other regulations and statutes. Apple Users: In the event of any third-party claim that the Service or your possession and use of the Service infringes that third party’s intellectual property rights, TerraZero, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

14. Copyright Complaints

If you are a copyright owner or their agent, and believe that any content on the Service infringes on your copyrights, you may submit a DMCA notification in writing to our Copyright Agent with the following information described below. When we receive a notice alleging copyright infringement, we will take whatever action we deem appropriate, within our sole discretion, including removal of the allegedly infringing materials and termination of access for repeat infringers of copyright protected content.

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are claimed, a list of those works on the Service;
  • Identification of the material that is claimed to be infringing and that is to be removed disabled, reasonably sufficient to permit us to locate the material;
  • Information reasonably sufficient to permit us to contact you, such as your email, address, or phone number;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Our Copyright Agent may be reached at the following physical or email address:
Jonathan Bailey
CopyByte
3157 Gentilly Blvd Suite # 2254
New Orleans, LA 70122
Phone: 1-504-356-4555
Email: terrazero-dmca@copybyte.com

Repeat Infringer Policy: Any user of the Service that repeatedly infringes third party copyright or other intellectual property rights will have their Account suspended or terminated.

15. Disclaimer of Warranties

Your use of the Service is entirely at your own risk. The Service is provided by TerraZero on an as-is basis. TerraZero expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. TerraZero makes no warranty that (i) the Service will meet your requirements, (ii) that operation of the Service will be uninterrupted, timely, secure, or error-free, or (iii) the results that may be obtained from the use of the Service will be accurate or reliable. No advice or information, whether oral or written, obtained by you from TerraZero, or through the Service creates any warranty regarding the Service not expressly stated in this Agreement. To the maximum extent permitted by applicable law, no Third-Party Platform is a party to this Agreement or your purchase or license of the Service. None of the Third-Party Platforms make any warranties, or assume any warranty or other obligations with respect to: (i) the Service, or (ii) any claims, losses, liabilities, damages, costs, or expenses attributable to the Service, including any warranties arising from claims of infringement of intellectual property or personal rights, products liability, or failure of the Service to perform, execute, or conform to any standard. Because some states or jurisdictions do not allow the disclaimer of implied warranties, the foregoing disclaimer may not apply to you. Apple Users: In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Service to you. Additionally, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, if any, will be TerraZero’s sole responsibility.

16. Limitation of Liability

You expressly understand and agree that TerraZero is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goods, goodwill, use, data, or other intangible losses (even if TerraZero has been advised of the possibility of such damages), resulting from the use or the inability to use the Service or any other matter relating to the Service, and without regard to whether such damages, or claims of damages arise based in contract, tort or otherwise.

You expressly understand and agree that neither TerraZero nor any Third-Party Platform is liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goods, goodwill, use, data, or other intangible losses (even if TerraZero or the Third-Party Platform has been advised of the possibility of such damages), resulting from the use or the inability to use the Service or any other matter relating to the Service.

You hereby expressly and irrevocably waive, and agree never to assert any claims against any Third-Party Platform that you may have under any theory of law or equity anywhere in the world, in connection with rights licensed under this Agreement, your possession or use of the Service, or the content of the Service. Any claims arising out of the Service are subject to the limitations set forth in this Agreement and may be brought only against TerraZero, as described in Sections 21 and 22 below.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the liability of TerraZero and its affiliates will be limited to the fullest extent permitted by law.

17. Indemnification

You agree to indemnify and hold TerraZero and its affiliates, officers, agents, and employees harmless from any claim, demand, loss, costs, or expense, including attorneys’ fees, made by any person or entity arising out of your violation of this Agreement, state or federal laws or regulations, or any other person’s rights, including infringement of any copyright or violation of any proprietary or privacy right. Under no circumstances will TerraZero or its affiliates or agents be liable for any damages of any kind that result from the use of, or the inability to use, the Service, including any liability based on TerraZero’s negligent acts.

18. Your Personal Information

Certain personal and other information that we collect, process, and share is subject to our Privacy Policy. As a condition of using the Service you agree to the terms of the Privacy Policy, as it may be changed from time to time. Our Privacy Policy, which is incorporated here by reference, is located at https://terrazero.com/privacy-policy. You agree that your use of the Service is subject to the Privacy Policy.

19. Disclosures Required by Law

TerraZero reserves the right to disclose any information, including personally identifiable information about you, as necessary to satisfy any applicable law, regulation, legal process, or governmental request. TerraZero reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing TerraZero to disclose the identity of any user believed to be in violation of this Agreement. By accepting this Agreement, you waive all rights and agree to hold TerraZero harmless from any claims resulting from any action taken by TerraZero during or because of its investigations or from any actions taken as a consequence of investigations by either TerraZero or law enforcement authorities.

20. Legal Compliance

By using the Service, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

21. Governing Law; Mediation; Jurisdiction

The Agreement, and all future agreements you enter into with TerraZero, unless otherwise indicated on such other agreement, will be governed by the laws of Vancouver, British Columbia, Canada. This is the case regardless of whether you reside or transact business with TerraZero, or any of its affiliates or agents, in British Columbia or elsewhere. Unless a dispute would be governed by the terms of Section 22 below, you agree to submit to the personal and exclusive jurisdiction of the courts located within the city of Vancouver, British Columbia, Canada. For EU users only: In the event of a dispute relating to the interpretation, performance, or validity of this Agreement, an amicable solution can be sought before any legal action. You can file your complaint with TerraZero by sending a message via email to contact@terrazero.com. In case of failure, you can, within one year of the failed request, have recourse to an Alternative Dispute Resolution procedure by filing an online complaint on the European Commission’s Online Dispute Resolution website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. If out-of-court dispute resolutions fail, the dispute may be brought before the competent courts.

22. Binding Arbitration

Any dispute or claim relating in any way to your use of the Service (each, a “Claim”) will be resolved by binding arbitration, rather than in court (except that you may assert claims in small-claims court if your claims qualify). You agree that each Claim must be brought individually. YOU AND TERRAZERO AGREE THAT (i) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (ii) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (iii) NO ARBITRATION MAY BE JOINED WITH ANY OTHER ARBITRATION.

Arbitration is a process with no judge or jury – an arbitrator will review the arguments in the dispute and award damages and other relief just like a court would. The arbitrator must follow this Agreement as a court otherwise would. Court review of the arbitration award is limited under the Federal Arbitration Act.

To start an arbitration, you must send an email to contact@terrazero.com describing your Claim and requesting arbitration, or we may do the same by sending a written notice requesting arbitration to your address. The proceedings will be conducted in accordance with the rules and procedures of the British Columbia International Commercial Arbitration Centre (BCICAC). The payment of the initial filing fees will be made by the party filing the Claim, and any other filing and other fees will be apportioned as directed by the JAMS rules. The arbitration will take place in Vancouver, British Columbia, Canada, unless the Parties agree to video, phone, or internet connection appearances.

Except as otherwise set forth below, you may seek any remedies available to you under federal, state or local laws in an arbitration action. As part of the arbitration, both you and TerraZero will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator’s decision regarding the Claim, the award given (including any attorneys’ fees and costs awarded), and the arbitrator’s findings and conclusions on which the arbitrator’s decision is based.

Notwithstanding the terms of this Section, either of us may bring a lawsuit in court for equitable relief, for any misuse or infringement of intellectual property rights, or for any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use of the Service.

BY AGREEING TO THIS ARBITRATION PROVISION, YOU UNDERSTAND THAT YOU AND TERRAZERO WAIVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

You and TerraZero agree that if any portion this Section is found illegal or unenforceable, that portion will be severed and the remainder of the Section will be given full force and effect.

23. Miscellaneous Terms

  • 23.1. Force Majeure

    TerraZero is not liable for any delay or failure to perform resulting from causes outside the reasonable control of TerraZero, including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond TerraZero’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

  • 23.2. No Partnership

    You agree that no joint venture, partnership, employment, or agency relationship exists between you and TerraZero because of this Agreement or your use of the Service.

  • 23.3. Assignment

    TerraZero may assign this Agreement, in whole or in part, to any person or entity at any time with or without your consent. You may not assign the Agreement without TerraZero’s prior written consent, and any unauthorized assignment by you will be null and void.

  • 23.4. Severability

    If any part of this Agreement is determined to be void, invalid or unenforceable, then that portion will be severed, and the remainder of the Agreement will be given full force and effect.

  • 23.5. Attorneys’ Fees

    In the event any litigation is brought by either party in connection with this Agreement, the prevailing party in such litigation will be entitled to recover from the other party all the reasonable costs, attorneys’ fees and other expenses incurred by such prevailing party in the litigation.

  • 23.6. No Waiver

    Our failure to enforce any provision of this Agreement will in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce every such provision thereafter. The express waiver by us of any provision, condition or requirement of this Agreement will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

  • 23.7. Equitable Remedies

    You hereby agree that TerraZero would be irreparably damaged if the terms of this Agreement were not specifically enforced, and therefore you agree that we will be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this Agreement, in addition to such other remedies as we may otherwise have available to us under applicable laws.

  • 23.8. Entire Agreement

    This Agreement, including the documents expressly incorporated by reference, constitutes the entire agreement between you and TerraZero with respect to the Service and supersedes all prior or contemporaneous communications, whether electronic, oral or written, between you and TerraZero with respect to the Service.

SUBSCRIBER TERMS

LAST MODIFIED ON March 5, 2024

This Subscriber Terms (the “Agreement”)

applies to certain aspects of the TerraZero platform and any associated mobile applications, software, and websites (together, the “Service”), provided by TerraZero Technologies Inc. (“TerraZero”). This Agreement is made in conjunction with the TerraZero User Terms of Use, above, which is hereby incorporated into this Agreement by reference. Certain capitalized terms defined in the User Terms of Use will be used here.

1. Acceptance of Terms

By using any of the paid portions of the Service described in this Agreement, you agree to all terms of this Agreement. This Agreement may only be revised in writing by TerraZero, or by TerraZero’s publication of a new version on the Service. By continuing to use the Service after the publication of a new version of this Agreement, you hereby agree to the terms of the new version.

2. Subscription Services

2.1. Description of Services

TerraZero offers a suite of services designed for the creative display, interaction, and promotion of certain branded content that you provide, including virtual representations of brands, personalities, products, locations, and more (your “Branded Content”) within our virtual TerraZero environment on the Service (the “Branded Content Services”). These Branded Content Services include customizable virtual spaces, interactive features, and tools for engaging with TerraZero’s diverse user base, and are more fully detailed on the Service.

2.2. Fees and Payment

2.2.1. Subscription Fees

TerraZero’s fees are structured to provide flexibility and value, reflecting the scope and scale of the Branded Content Services utilized. Detailed pricing is available through your Account dashboard on the Service, and is subject to change with prior notice.

2.2.2. Billing Cycle

TerraZero may offer various billing cycle options, including monthly, quarterly, and annually, to accommodate your preferences. These options will be detailed in your Account dashboard on the Service. All subscription and other fees are billed in advance and are non-refundable.

2.2.3. Payment Methods

We accept a range of payment methods through our payment processors (which may include, for example, Stripe – you can see their user agreement here), to facilitate ease of transaction. Further details are listed on the Service during the checkout process.

2.3. Renewal and Cancellation

2.3.1. Automatic Renewal

In order to provide you with a continuity of Branded Content Services, your subscription will automatically renew at the end of each billing cycle unless cancelled prior to the start of the next billing cycle.

2.3.2. Cancellation Policy

You may cancel your subscription at any time. Cancellation requests must be submitted in writing and will take effect at the end of the then-current billing cycle. No refunds are provided for the unused portion of the billing cycle.

3. Branded Content and Use of Space

3.1. Content Standards

In addition to the Conduct Policy described in the User Terms of Use, the following will apply to your conduct and content related to the Branded Content Services:

3.1.1. Compliance with Laws

All Branded Content must adhere to applicable local, national, and international laws, including but not limited to advertising standards, intellectual property rights, and privacy regulations.

3.1.2. Prohibited Content

We strictly prohibit content that is defamatory, obscene, promotes hate or illegal activities, or infringes upon the rights of others. TerraZero maintains a zero-tolerance policy towards such content.

3.1.3. Review and Approval

TerraZero reserves the right to review, request modifications, or reject any Branded Content that does not meet our standards or poses a risk to our community’s or the Service’s integrity.

3.2. Ownership and License of Branded Content

3.2.1. Ownership

You acknowledge and agree that you retain all ownership rights to the Branded Content that you provide to TerraZero. TerraZero does not claim any ownership rights to your Branded Content.

3.2.2. License to TerraZero

By providing your Branded Content to TerraZero, you grant TerraZero a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, distribute, display, perform, and create derivative works of your Branded Content on the Service, for both commercial and non-commercial purposes, in any media now known or hereafter developed. This license includes the right to modify, adapt, translate, and incorporate your Branded Content into other works on the Service. The foregoing license will continue in perpetuity, unless otherwise terminated in accordance with this Agreement. TerraZero reserves the right to remove or refuse to display any Branded Content in its sole discretion.

4. Data and Analytics

4.1. Access to Analytics

As a subscriber, you may be granted access to certain analytics features, offering insights into the performance and reach of your Branded Content. This may include detailed metrics on user engagement, demographic breakdowns, and interaction patterns. We may update your analytics dashboard and periodic reports from time to time to help you track the success and impact of your Branded Content, including introducing new features and tools. However, we do not guarantee the availability of any particular features, data, or analytics through the Service.

4.2. Usage of Data

All analytics data are provided to assist you in optimizing your Branded Content strategy and understanding user interactions. This data should be used in compliance with our Privacy Policy, any rules and guidelines which may be provided on the Service, and relevant privacy laws. You are solely responsible for maintaining the confidentiality and security of the analytics data. Unauthorized sharing, distribution, or misuse of this data is strictly prohibited.

5. Merchandise Sales

5.1. Storefront Functionality

TerraZero may provide functionality within the Service that allows you, as a Subscriber, to sell physical merchandise through your Branded Content on the Service. This functionality is offered as a convenience to you, and you acknowledge and agree that all risks associated with the sale of merchandise, including but not limited to inventory management, customer service, fulfillment, refunds, and returns, are solely your responsibility. The availability of merchandise sales functionality on the Service is subject to change at TerraZero’s sole discretion.

5.2. Store Platforms

To facilitate merchandise sales, you may be required to connect a store platform, such as Shopify, to the Service to manage inventory and other aspects of merchandise sales. It is your sole responsibility to ensure the accuracy and availability of your merchandise inventory and to manage any updates or changes to your store platforms. TerraZero may change functionality with respect to the specific third-party platforms which you may connect to the Service from time to time, and does not guarantee that any particular third-party platform will function with the Service.

5.3. No Liability

TerraZero does not assume any liability or responsibility for the sale of merchandise or any issues arising from such sales, including but not limited to the quality of the merchandise, delivery, or customer satisfaction. Any disputes or claims related to merchandise sales are solely between you and the customer, and TerraZero will not be a party to such disputes or claims.

You acknowledge and agree that TerraZero is not responsible for any loss or damage incurred as a result of your merchandise sales, and you hereby release TerraZero from any liability in connection with such sales. Furthermore, you agree to indemnify and hold harmless TerraZero and its affiliates against any claims, damages, losses, liabilities, and expenses arising from your merchandise sales or any related issues.

5.4. Right to Remove

Please note that TerraZero reserves the right to remove or disable any merchandise listings or functionality within the Service at its sole discretion, without any liability to you.

5.5. Compliance with Laws

By utilizing the merchandise sales functionality within the Service, you acknowledge that you have read, understood, and agreed to comply with all applicable laws, regulations, and policies related to the sale of merchandise, including but not limited to consumer protection laws, data protection laws, and intellectual property rights.

It is recommended that you familiarize yourself with the legal requirements and obligations associated with selling merchandise in your jurisdiction, and you are solely responsible for ensuring your compliance with such requirements and obligations.

6. Liability and Indemnification

6.1. Subscriber Liability

6.1.1. Responsibility for Content

You acknowledge and agree that you are solely responsible for all Branded Content you publish on TerraZero. This includes, but is not limited to, ensuring the accuracy, legality, and appropriateness of such content.

6.1.2. Compliance with Laws

You must ensure that your Branded Content and your use of TerraZero's services comply with all applicable laws and regulations. Non-compliance may result in removal of content, suspension of services, or legal action.

6.2. Indemnification

You agree to indemnify and hold harmless TerraZero and its affiliates against any claims, damages, losses, liabilities, and expenses arising from your Branded Content, violation of this Agreement, or infringement of any rights. In the event of any claim or legal action, you agree to cooperate fully with TerraZero in the defense of such claims.

7. Termination of Subscription

7.1. Grounds for Termination

7.1.1. Termination by TerraZero

In addition to any termination rights listed in the User Terms of Use, TerraZero reserves the right to terminate your subscription for breach of this Agreement, harmful conduct, or other significant reasons. We will provide notice of termination, except in cases of immediate harm or legal requirement.

7.1.2. Termination by You

You may terminate your subscription at any time in accordance with our cancellation policy described above and otherwise on the Service. Termination will be effective at the end of your current billing cycle.

7.2. Effects of Termination

7.2.1. Removal of Branded Content

Upon termination, all your Branded Content will be removed from the Service.

7.2.2. Settlement of Accounts

Any outstanding fees or charges will be due immediately upon termination.

7.2.3. No Refund Policy

Except as required by law, no refunds will be provided for any prepaid but unused subscription services.

8. Modifications to Subscription Terms

In addition to TerraZero's rights of modification under the User Terms of Use, the following provisions apply to these Subscription Terms:

8.1. Changes to Terms

TerraZero may modify this Agreement at any time to reflect changes in our services, relevant laws, or market conditions.

8.2. Notification of Changes

We will use commercially reasonable efforts to promptly notify you of significant changes to this Agreement through your Account dashboard on the Service. Your continued use of the Service and any Branded Content Services after such changes will constitute your acceptance of the new Agreement.

9. General Provisions

9.1. Governing Law

The Agreement, and all future agreements you enter into with TerraZero, unless otherwise indicated on such other agreement, will be governed by the laws of Vancouver, British Columbia, Canada. This is the case regardless of whether you reside or transact business with TerraZero, or any of its affiliates or agents, in British Columbia or elsewhere.

For EU users only: In the event of a dispute relating to the interpretation, performance, or validity of this Agreement, an amicable solution can be sought before any legal action. You can file your complaint with TerraZero by sending a message via email to contact@terrazero.com. In case of failure, you can, within one year of the failed request, have recourse to an Alternative Dispute Resolution procedure by filing an online complaint on the European Commission’s Online Dispute Resolution website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. If out-of-court dispute resolutions fail, the dispute may be brought before the competent courts.

9.2. Disputes

Any dispute under this Agreement will be resolved through binding arbitration, as detailed in the User Terms of Use, which is hereby incorporated by reference.

9.3. Agreement Supremacy

This Agreement, along with the User Terms of Use and any other legal notices or agreements published by TerraZero, constitute the entire agreement between you and TerraZero regarding the Branded Content Services and your use of the Service. If there is any inconsistency, these Terms will take precedence over the User Terms of Use.


Privacy Policy

Privacy Policy - March 5, 2024

1. What’s in this Privacy Policy?

  • What information we collect about you
  • How we might use that information
  • What information we might share with others
  • Your rights and choices about that information

2. What does this Privacy Policy cover?

We are TerraZero Technologies Inc. In this document, we will refer to ourselves as “TerraZero,” “we,” or “us.” We will refer to you and any other users as “you.”

In this Privacy Policy, we will cover the TerraZero platform and any associated mobile applications, software, and websites. Together, we’ll refer to these as the “Service.”

By using the Service, you agree to the terms of this Privacy Policy. Please read our Terms of Use, as well, for general guidance about your use of the Service. Except as otherwise expressly agreed, this Privacy Policy and our Terms of Use are the complete agreement between you and TerraZero.

3. What types of personal data do we collect?

Below you’ll find details about the types of personal data we collect from you and how we use it. We call this “processing” your data.

User-Provided Information

  • Registration Data. When you create an account with the Service or otherwise sign up to receive our content and use the Service, you provide us with personal details such as your name, email address, username, physical address, and phone number. In certain situations, we may need to collect your age or birthdate, as well, to control what Service content you can access.
  • Communication Data. The Service may provide the ability to interact with us and with other users, such as written and voice messages, likes, chats, and comments. We may collect that information and use it for the purposes outlined in this Privacy Policy.
  • Technical Information. The Service may collect your IP Address and geolocation data in order to better provide the Service to you and tailor Service content to you.

Automatically Collected Information

  • Device Details. We gather data about the devices you utilize to access the Service, which could include your device type, operating system, and unique device identifiers.
  • User Behavior Data. We automatically collect insights about your interactions with the Service, like the places visited, activities on the Service, features accessed, and duration of engagement.
  • Interest Data. We gather certain information about your interests and other activities, in order to better tailor Service advertisements and suggestions to your interests and improve the quality of the Service.

Third-Party Information

  • Integration with Social Platforms. If you opt to connect social media accounts or share Service content to social media platforms, we might obtain certain details from those platforms, including profile information, and information about sharing Service content, that you choose to share with us or on the Service.
  • Payment Processors. When you make a purchase on the Service, our payment processor may share certain information about the purchase with us so that we can credit your account properly, and may use such data in accordance to their privacy policy (including allowing you to sign in and use stored payment information through different storefronts, etc).
  • Branded Content. When you enter into certain branded spaces on the Service, you may be offered the ability to opt into certain sharing of personal information with that third party Service subscriber who operated that space, who may then share that information with us.

4. Use of Collected Information

  • Offer and Enhance the Service. In order to offer, sustain, and refine the Service, and to tailor user experiences.
  • Customer Service. To address any user queries, send service-related notifications, and deliver customer and technical assistance.
  • Outreach and Marketing. For the purposes of marketing, promotional materials, and sending you updates about the Service.
  • Contests and Sweepstakes. For the purposes of operating contests and sweepstakes through the Service, whether run by TerraZero or a user who operates a branded content space on the Service that you opt into.
  • Updates and Fixes. To review user interactions, usage of the Service, and any errors or issues with the Service, in order to refine and correct the Service’s features and functionality.
  • Legal Requirements. To abide by any legal requirements, uphold our Terms of Use, and to safeguard against deceptive activities.
  • Anonymized Information. In addition to the purposes stated in this Privacy Policy, we may use certain information collected from you in an anonymized form for the purpose of improving the Service, developing new features, conducting data analysis, and enhancing overall user experience. This anonymized information will not personally identify you or any other individual.

5. Sharing of Information

In order to operate the Service, we need to share certain personal data we collect from you with third parties, including:

  • With Other Users. To offer the Service’s functionality, we need to share certain Communication Data if you’ve posted or communicated any on public-facing portions of the Service.
  • Service Providers. We might share your details with third-party entities that assist in the operation and enhancement of the Service. This encompasses storage solutions, data analysis entities, payment processors (such as Stripe – see their account agreement here), third-party account systems and platforms, and other service providers.
  • Legal Reasons. We may need to share certain personal data if required by the law, judicial orders, or in response to legal requests.
  • Protection & Security. If we decide that sharing of certain personal data is vital for the safety, rights, or assets of our users, the public, or our business, we may need to disclose that personal data to third parties.
  • Corporate Changes. Should our entity undergo a merger, acquisition, or asset transaction, your personal details might be part of the transferred assets.

6. Lawful Bases for Processing Personal Data

In accordance with the General Data Protection Regulation (GDPR), we process personal data based on the following lawful grounds:

  • Consent. For personal data collected when you sign up for an account on the Service to receive Service content, or for collection of your user activity on the Service, we rely on your explicit consent. We'll always ask for your permission before collecting or processing this type of data, and you have the right to withdraw your consent at any time (see “How to Contact Us” below or you can opt out of any email communications by clicking the unsubscribe link in each marketing-related email and in-Service collection on the Service itself).
  • Contractual Obligations. We process specific sets of your data to fulfill our contractual obligations to you. This encompasses actions like account creation, Service operations and delivery, fulfilling purchases, and ensuring you can interact with other users when using that functionality.
  • Legitimate Interests. For certain data processing activities, we rely on our legitimate business interests. This includes activities like Service improvement, marketing efforts, and ensuring a safe user environment.
  • Legal Compliance. There are instances where we’re legally mandated to process your data. This could be due to regulatory requirements, legal requests, or for the prevention of fraud and illegal activities.

7. How long do we keep your personal data?

We only keep your personal data as long as it’s required to provide you with the Service. Sometimes a longer period might be required by law.
After that, we will delete your personal data within a reasonable time.
Please note that we may retain some data, if necessary to:

  • resolve disputes,
  • enforce our user agreements,
  • follow any technical and legal requirements related to the Service.

8. Children’s privacy rights

We don’t knowingly collect any personal data from children under the age of 13. We also don’t knowingly allow them to create accounts, sign up for newsletters, make purchases, or use the Service.
We may also limit our personal data processing for EU users between 13 and 16.
We take children’s privacy seriously and encourage parents to play an active role in their children’s online experience. If you have any concerns about your child’s personal data, please contact us at contact@terrazero.com.

9. Transfers of your personal data

Our headquarters is in Canada.
No matter where you live, by using the Service you consent to the processing and transfer of your personal data in and to Canada and other countries where our service providers are located. This processing will be under the privacy policies of third parties that we share personal data with.
The laws of these countries governing data collection and use may not be as comprehensive or protective as the laws of the country where you live.
If you would like more information, please contact us (see “How to contact us” below).

10. Special terms based on where you live

Depending on where you live, you may be subject to certain laws related to our use of your personal data.
For EU Residents:
We are regulated under the General Data Protection Regulation (GDPR), which applies across the European Union (including in the United Kingdom). We are responsible as a controller of personal data for GDPR purposes.
Your rights as an EU resident:
Under the GDPR, EU residents have several important rights:
- You can request a copy of your personal data
- You can ask us to correct that personal data, delete it, or request that we use it only for certain purposes.
- If you’ve consented to our processing, you can change your mind and ask us to stop using your personal data. For example, you can unsubscribe from our mailing list at any time – just click the link in each marketing email.
- In some circumstances, you can ask us not to use automated processing or profiling about you.
If you would like to exercise any of those rights, please email us at contact@terrazero.com. We may ask for additional info to verify that you’re the owner of that data.
Also, in some cases where the law requires it, we may not be able to help with the above requests.
California Residents:
We are regulated under the California Consumer Privacy Act (CCPA), which applies to California residents.
Under the CCPA, California residents have several important rights:
- Right to Know: You can ask us what personal data we hold about you and request a copy. This includes:
-- The type and specific pieces of personal data we have collected
-- The types of sources we collect the data from
-- The purpose for collecting your personal data
-- The third parties we share that data with
- Right to Delete: You can request that we erase your personal data. There are some exceptions to this right, if we:
-- Need to complete the transaction for which the personal data was collected or if there is an ongoing business relationship or contract with you
-- Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity
-- Need to identify and repair errors affecting Service functionality
-- Exercise free speech or ensure another consumer can exercise (or another lawful right)
-- Need to comply with the California Electronic Communications Privacy Act
-- Engage in research in the public interest
-- Enable solely internal uses that are in line with your expectations for using your personal data
-- Need to comply with a legal obligation
-- Otherwise use your personal data internally, in a way that’s compatible with the reason we collected it in the first place
- Sale of your personal data: We don’t sell any of your personal data for any purposes.
- Other Rights: California residents also have the right to request information about our disclosure of personal data to third parties for direct marketing purposes during the calendar year before your request. This request is free and may be made only once a year.
We also won’t discriminate against you for exercising any of the rights listed above.
If you would like to exercise any of those rights, please email us at contact@terrazero.com. We may ask for additional info to verify that you’re the owner of that data.
Virginia Residents:
We are regulated under the Virginia Consumer Data Protection Act (VCDPA), which applies to Virginia residents.
Under the VCDPA, Virginia residents have several important rights:
-- The right to access their personal data that we have collected or processed.
-- The right to request that we delete their personal data.
-- The right to correct inaccurate personal data.
-- The right to opt-out of processing of personal data for targeted advertising, sale of personal data and profiling.
- Sale of your personal data: We do not sell personal data as the VCDPA defines the term “sale.”
- Other Rights: We do not process personal data for the purpose of profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers.
If you would like to exercise any of those rights, please email us at contact@terrazero.com. We may ask for additional info to verify that you’re the owner of that data.
Colorado Residents:
We are regulated under the Colorado Privacy Act (CPA), which applies to Colorado residents.
Under the CPA, Colorado residents have several important rights:
-- The right to access their personal data that we have collected or processed.
-- The right to request a copy of their personal data that we have collected or processed.
-- The right to request that we delete their personal data.
-- The right to correct inaccurate personal data.
-- The right to opt-out of processing of personal data for targeted advertising, sale of personal data and profiling.
- Sale of your personal data: We do not sell personal data as the CPA defines a “sale”.
- Other Rights: We do not process personal data for the purpose of profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers.
If you would like to exercise any of those rights, please email us at contact@terrazero.com. We may ask for additional info to verify that you’re the owner of that data.
Connecticut Residents:
We are regulated under the Connecticut Data Privacy Act (CTDPA), which applies to Connecticut residents.
Under the CTDPA, Connecticut residents have several important rights:
-- The right to access their personal data that we have collected or processed.
-- The right to request a copy of their personal data that we have collected or processed.
-- The right to request that we delete their personal data.
-- The right to correct inaccurate personal data.
Right to Opt Out: The CTDPA allows Connecticut residents to “opt out” of the processing of personal data for targeted advertising, the sale of personal data and profiling. If you are under the age of 16, you have the right to “opt in” to the processing of personal data for targeted advertising, the sale of personal data and profiling.
Other Rights: We do not process personal data for the purpose of profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers.
If you would like to exercise any of those rights, please email us at contact@terrazero.com. We may ask for additional info to verify that you’re the owner of that data.
Canadian Residents:
For Canadian residents, we are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). PIPEDA’s ten fair information principles include accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
Under PIPEDA, you have certain rights regarding your personal information. These rights include:
1. Right to Access: You have the right to access the personal information we hold about you and request a copy of that information.
2. Right to Rectification: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
3. Right to Withdraw Consent: If you have previously provided your consent for the collection, use, or disclosure of your personal information, you have the right to withdraw that consent at any time. Please note that withdrawing your consent may affect our ability to provide certain services to you.
4. Right to Object: You have the right to object to the collection, use, or disclosure of your personal information for certain purposes, such as direct marketing.
5. Right to Erasure: In certain circumstances, you have the right to request the deletion or removal of your personal information from our records.
6. Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another organization.
If you would like to exercise any of those rights, please email us at contact@terrazero.com. We will respond to your request or inquiry within a reasonable timeframe and in accordance with applicable laws. We may ask for additional info to verify that you’re the owner of that data.
Please note that there may be limitations on these rights as set out in PIPEDA or other applicable laws.

11. How do we protect personal data?

We have taken steps and put security measures in place to prevent the accidental loss or misuse of personal data. For example, we limit access to those who have a genuine business need. Those processing your information will do so only in an authorized manner. Additionally, all sensitive data is encrypted both in transit and at rest. Access to data and systems is governed by a stringent “Role-based Access Controls” policy. This means employees are granted access rights and permissions strictly based on their role in the company, minimizing the risk of unauthorized data exposure. To mitigate the risk of data loss due to system failures or cyberattacks, we regularly back up data. This strategy ensures data integrity and availability even in adverse situations. As we utilize Amazon Web Services (AWS) for our cloud infrastructure, we adhere to AWS's standard controls and practices. This includes comprehensive security measures provided by AWS for data protection, identity management, and compliance. We partner with third-party providers that uphold industry-leading security standards. For instance, our payment processing is handled by Stripe, known for its robust security measures and compliance with payment industry standards. We also have procedures in place to deal with any suspected data security breach. We’ll notify you and any applicable regulator of a suspected data security breach when legally required.

12. Resolving Disputes

We hope that we can resolve any questions or concerns you raise about our use of your personal data. Please contact us at contact@terrazero.com to let us know if you have questions or concerns. We will do our best to resolve the issue. For EU residents, the GDPR also gives you right to lodge a complaint with a supervisory authority. You may do this in the EEA state where you live, work, or where any alleged infringement occurred.

13. How will we notify you of changes?

We last updated this Privacy Policy on March 5, 2024. We may make further updates from time to time. If we have your email address on file, we will inform you via email. Otherwise, we will post a message on the Service about the change.

14. How to contact us

Please contact us if you have any questions about this Privacy Policy or your personal data. You can do so using the following contact info:

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